Resource on Demand
Computacenter offers pay-as-you-go Resource on Demand Services that will deploy onsite technicians when you need them with resources available in the US and Canada with 24/7 support.
Each client is given a Primary Dispatch Coordinator who will assign, manage, report, and respond to all the clients dispatches. Backed by a fully dedicated team ready to assist 24/7.
An easy to use Portal for clients to submit request for technicians with pre-populated addresses and work templates tailor made for each customer.
Providing onsite resources in the USA and Canada ranging from Smart Hands to Fiber Optic Technicians.
Within start times as soon as 1 hour (best effort) to planned monthly visits.
We offer resources to handle:
- Printer Installs/Repairs
- Low Voltage Cabling Install/Repair
- Remote Support
- Assist with Refresh Projects
- Asset Disposal
- Network Device Install/Repair
- Break Fix Tickets
- Inventory work
- Circuit Cut Overs
- Security System Install/Repair
- Office Moves
- Demarc Extensions
- Fiber Optic Cabling Install/Repair
- Site Surveys
- Phone Mapping / Call Flows
- Windows 10 Upgrades
- Deployment Projects
- Access Point Install/Repair
- Time Clocks Installs/Repairs
- Medical Office Equipment Installs/Repairs
- Server Installs/Repairs
- Workstation Installs
Video Surveillance & Digital Signage
Deployment of the optimal video surveillance and digital signage systems requires expert consultation and assistance, and Computacenter has the expertise to design and install the most effective solutions.
Video surveillance is more than just inert security cameras. New analytics systems can be used to mine the information on the recorded video and deliver insights into shopping behaviors and the efficiency of workplaces. Computacenter's Video Surveillance Services experts conduct extensive site surveys to determine a client's facility’s physical setup and establish the best spots for cameras. We also consult with clients to find the right analytics to fit their needs, whether monitoring a production or distribution facility, retail outlet, or the lobby of an office building. What organizations learn about traffic flow and asset or product placement can help improve efficiency and productivity.
Digital signage systems are becoming incredibly sophisticated and interactive. Signage can now guide customers to where they want to be, find the items they’re looking for, suggest additional purchases, and even order meals with safe contactless self-service kiosks in retail and food service environments. Deploying new improved signage lets organizations continue to engage with their customers while reducing their operational costs and protecting employees from transmissible viruses. Our Digital Signage Services team will consult with organizations to find the right solution, and help determine how best to inform, entertain, and engage with the audience, while promoting products and driving more business.
IMAC Services
Computacenter's IMAC (Install, Move, Add, Change) Services leverages the “smart hands” capabilities of our team of engineers and technicians. Qualified personnel with expertise in the technology to be deployed can “rack and stack” data center servers and network gear, and set up IT and audio/visual equipment at remote locations. These services also encompass data center relocations, PC refresh projects, mobile device and desk phone deployments, and other complex, large-scale deployments.
- IMAC Services:
- Install: installation and verification of new systems
- Move: movement of existing equipment to new locations
- Add: addition of new accessories, memory, or processor upgrades
- Change: change to existing configurations
- IMAC Solutions:
- Work From Home
- Complete provision of equipment
- Deploy and setup
- Dispose of unneeded equipment
- Move to Cloud
- Complete provision of equipment
- Deploy and setup
- Dispose of unneeded equipment
- Mobile Devices
- Outfit mobile devices to meet client security and functionality requirements
- Deploy
- Support
- Provide user and IT support training
- Internet of Things
- Conduct site surveys to plan optimal wireless access
- Install access points
Low Voltage & Smart Infrastructure
Cabling is an underappreciated component of technology deployments that cannot be left to chance. Whether moving to a new facility, expanding a data center or adding personnel, organizations need a well-designed and manageable cabling plant to support their requirements now and in the future. Computacenter employs experienced and certified specialists who understand the industry standards and building code requirements of data and low-voltage cabling. Our team can perform physical site surveys, cabling installations, and cleanup, relocation and removal projects.
Key features of Computacenter's Smart Infrastructure Services:
- Complete project solutions from survey to implementation
- BICSI (Building Industry Consulting Service International) certified installers & technicians that are able to install a variety of different systems to meet any specific need
- Relationships with suppliers to source low voltage materials including racks, bulk cable, patch cables & terminations for fiber & copper
- National footprint with over 280 vetted partners
- Negotiated national rates ensures competitive lift rental pricing
- Capable of pulling installation permits as needed
- Tailored installation approach to leverage regional local tech teams or Tiger Teams for large rollouts based on project needs
Core services for:
- Wireless access points
- Demarc and circuit extensions
- CCTV and security cameras
- Fiber installation and terminations
- IDF builds and clean ups
The proper deployment of fiber and other cabling calls for a high level of precise discovery and planning and expert execution. Our thorough site surveys will determine the best cable paths and our designers will make sure that your installation has the cabling required to meet your needs now and into the future:
Key features of Computacenter's Low Voltage Services:
- Tailored installation approach to leverage local, regional, or national teams
- Turnkey projects from survey to implementation
- Strategic relationships with technology front runners enabling easy product sourcing
- Obtain installation permits as needed
- Experience in diverse environments including office, retail, manufacturing and distribution
