I am a Computacenter Website User
Last updated: 1 October 2024
This Privacy Notice applies to the personal data that we collect through our websites including the website used by you (“the website”). We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.
- Section 1: Why does Computacenter process my personal data and what is the legal basis?
- Section 2: What personal data does Computacenter collect and where from?
- Section 3: Who does Computacenter share my personal data with?
- Section 4: What other countries is my personal data transferred to?
- Section 5: How long does Computacenter keep my data personal data for?
- Section 6: Will this Privacy Notice be updated?
- Section 7: How do I contact Computacenter?
Section 1: Why does Computacenter process my personal data and what is the legal basis?
We use the personal information that we collect from and about you for a variety of purposes described in this notice or for purposes that we explain to you at the time we collect your information. Depending on our purpose for collecting your information, we rely on one of the following legal bases:
- Contract – we require certain personal information in order to carry out our contractual duties and exercise our contractual rights;
- Consent – in certain circumstances, we may ask for your consent (separately from any contract between us) before we collect, use, or disclose your personal information, in which case you can voluntarily choose to give or deny your consent without any negative consequences to you;
- Legitimate interests – we may use or disclose your personal information for the legitimate interests of either Computacenter or a third party, but only when we are confident that your privacy rights will remain appropriately protected. If we rely on our (or a third party's) legitimate interests, these interests will normally be to operate, manage, administer our respective businesses effectively and properly. Where we require your data to pursue our legitimate interests, it will be in a way which is reasonable for you to expect as part of the running of our organisation and which does not materially affect your rights and freedoms. We have identified below what our legitimate interests are;
- Legal obligation – there may be instances where we must process and retain your personal information to comply with laws or to fulfil certain legal obligations. For example, providing a safe place of work and avoiding unlawful discrimination;
- Public interest – there may be instances where processing your data is necessary to perform a specific task in the public interest. In general, processing of your data will not be processed on this ground, but there may be some limited instances, for example, for diversity and inclusiveness monitoring purposes; or
- Vital interests – although unlikely, it may be necessary to process your data to protect someone’s life. In general, we will not process your data on this ground but there may be rare occasions when we need to do so, for example, if we need to process personal information to save your life and administer emergency medical treatment.
The purpose/s Computacenter processes personal data for | The legal basis |
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Computacenter branding, promotion and marketing including the use of cookies and related technology | The legitimate interests of Computacenter, specifically to make public notices about the Computacenter organisation including information relating to the Executive and Board. Your consent, except where cookies are set for following three purposes in which case the legitimate interests of Computacenter applies:
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Reviewing communications with you for customer support | The legitimate interests of Computacenter, specifically to operate, provide and improve our business and to communicate with you |
Computacenter website maintenance and management | The legitimate interests of Computacenter, specifically monitoring, troubleshooting, data analysis, testing, system maintenance, repair and support, reporting and the hosting of data |
Keeping Computacenter websites secure | The legitimate interests of Computacenter, specifically for the purposes of detecting or preventing fraud or illegal activities. |
Comply with the legal and regulatory obligations which we are subject to and that you use our website to contact us about, including our obligations to respond to your requests under data protection law | Legal obligation. |
Delivery of Computacenter customer service outcomes including delivery of products, electronic receipts and returns information, warranty and repairs | Performance of a contract. The legitimate interests of Computacenter, specifically ensuring the consistency and quality of Computacenter customer services. |
Section 2: What personal data does Computacenter collect and where from?
The purpose/s Computacenter processes personal data for | The categories of personal data concerned | Source of the information |
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Computacenter branding, promotion and marketing including the use of cookies and related technology | Identity and contact data such as your name, job title, email address and telephone number. Communications data such as your feedback on our services or the performance of our website and other communications with us, any queries you raise, chat, email or call history stored on the website. | Directly from you |
Reviewing communications with you for customer support | Identity and contact data such as your name, job title, email address and telephone number. | Directly from you |
Computacenter website maintenance and management | Device data collected using tags and pixels, including your IP address, your ISP, and the browser you use to visit our Website, device type, unique device identification numbers or other identifiers, including advertising identifiers. Website Usage Data such as activity and Website page interaction, page views and searches, log-in information, clicks, operating system, information about content viewed, watched or downloaded for offline access, length of visits to certain pages, length of Website use, purchase history and other functional information on Website performance (for example, application version information, diagnostics, and crash logs). Broad geographic location (e.g. country or city-level location). | Indirectly from you |
Keeping Computacenter websites secure | Authentication information including name and email. Security incident and event information including log-in information, clicks, operating system, and information about content accessed. | Directly and indirectly from you. |
Comply with legal and regulatory obligations to which we are subject and you use our website to contact us in relation to, including our obligations to respond to your requests under data protection law | Identity and contact data such as your name, job title, email address and telephone number. | Directly from you as well as from your and our legal representatives. |
Delivery of Computacenter customer service outcomes including delivery of products, electronic receipts and returns information, warranty and repairs | Employment Data such as job title/position, office location, contact details. | Directly from you |
Section 3: Who does Computacenter share my personal data with?
We may disclose your personal data to the following categories of recipients:
Computacenter Group Companies
Where they provide data processing services related to the website (for example to support the delivery of, provide functionality on, or help to enhance the security of the website), or who otherwise process personal data for purposes that are described in this Privacy Notice or notified to you when we collect your personal data, Computacenter group companies may process your personal data. See ‘Our organisation’ for more information about the Computacenter Group Companies.
Approved Computacenter Third party services providers and partners
Where they provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of the website), or who otherwise process personal data for purposes that are described in this Privacy Notice or notified to you when we collect your personal data, third party service providers and partners may process your personal data. The following table lists the main third party service providers we engage to process your personal data, the categories of services they provide, and the types of personal data they receive in order to provide us these services:
Priority Service Provider Name | Service Provider Services | Personal data |
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prohost networks GmbH | Hosting of www.itllogistics.de | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Amazon Web Services (‘AWS’) | Hosting of: | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
XWiki SAS | Hosting of www.computacenter.cloud.xwiki.com/ | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
WP Engine | Hosting of www.rdc.co.uk | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
DR Visual | Hosting of www.computacenterhiring.com/ | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
The Corporate Innovations Group | Hosting of www.ccrewards.co.uk | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
cyon GmbH | Hosting of: www. service-it.cc www. computacenter-trophy.ch | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Adobe Systems Software Ireland Limited | Hosting of www. youlap.ch | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Omnis Internet Services Sàrl | Hosting of: www.astrazeneca.computacenter.ch/ www.shop.computacenter.ch/ www.schulen-neptun.computacenter.ch www.neptun.computacenter.ch www.unibas.computacenter.ch/ www.iss.computacenter.ch/ www.mobiliar.computacenter.ch/ www.ost.computacenter.ch/ | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Handlangers bvba | Hosting www.makingdigitalwork.nl | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Handlangers bvba | Hosting www.computacenter-digitalme.nl/ | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Equinix, Inc | Hosting www.portal.computacenter.nl/controlroom/nl | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Microsoft Corporation | Hosting www.mycc.computacenter.com.ro/login | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Wix.com | Hosting www.computacenter.com.ro | This is dependent on your relationship with us. See categories of personal data described in Section 2. |
Section 4: What other countries is my personal data transferred to?
Where we transfer your personal data to countries and territories different from where you are located we shall ensure legal compliance for that transfer including applicable legal safeguards.
Exporter of Personal Data | Importer of Personal Data | Description of Legal Safeguards |
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Members of the Computacenter group of companies based in the EU | Members of the Computacenter group of companies outside the European Economic Area (referred to as “third countries”) | Standard Contractual Clauses unless an EU adequacy decision is in place
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Members of the Computacenter group of companies based in Switzerland | Members of the Computacenter group of companies outside the European Economic Area (referred to as “third countries”) | Standard Contractual Clauses unless a Swiss adequacy decision is in place
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Members of the Computacenter group of companies based in the UK | Members of the Computacenter group of companies outside the European Economic Area (referred to as “third countries”) | International Data Transfer Agreement unless a UK adequacy decision is in place |
Members of the Computacenter group of companies based in China | Members of the Computacenter group of companies globally | Standard Contractual Clauses |
Members of the Computacenter group based in Australia | Members of the Computacenter group of companies globally | Standard Contractual Clauses |
Members of the Computacenter group based in South Africa | Members of the Computacenter group of companies globally | Standard Contractual Clauses |
Computacenter Services S.R.L (Romania) | Wix.com (Israel), regarding the hosting of www.computacenter.com.ro |
To obtain a copy of the applicable Standard Contractual Clauses see the contact details in Annex A – Our organisation
Section 5: How long does Computacenter keep my data personal data for?
When we have no ongoing legitimate business need to retain your personal data we will either delete or anonymise it. We retain personal data we collect from you where we have an ongoing legitimate business need to do so and we have described the Computacenter retention periods below. In certain and rare circumstances, we will need to keep your information for legal reasons after our relationship has ended. For example: we keep your information when we have a legal obligation to do so (for example if a court order requires it, we will retain your data for longer than usual), to ensure you do not receive marketing correspondence where you have opted out of marketing we will retain your details in our marketing suppression list to ensure you do not receive further marketing correspondence from us, to deal with and resolve requests and complaints (for example, if there is an ongoing complaint with respect to the website or services), to protect individuals’ rights (for example, we will retain information about a data subject access request after the request is dealt with in case there is a subsequent complaint and the information is needed to demonstrate how the request was handled and for litigation or regulatory matters (for example we would retain your information if there was an ongoing legal claim and the information was relevant to the claim – this information would be retained until the legal claim has concluded).
The purpose/s Computacenter processes personal data for | How long we keep the data for |
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Computacenter branding, promotion and marketing including the use of cookies and related technology | Where we receive enquiries using email that information will be retained in line with the standard Computacenter email retention policy of 7 years. Computacenter has published information about cookies, including the retention period for individual cookies at https://www.computacenter.com/en-gb/information/cookie-policy |
Reviewing communications with you for customer support | |
Computacenter website maintenance and management | Computacenter event logs are retained for a maximum of 90 days |
Keeping Computacenter websites secure | Computacenter security event information is retained for a maximum of 1 year |
Comply with legal and regulatory obligations to which we are subject and you use our website to contact us in relation to, including our obligations to respond to your requests under data protection law | According to the laws of the relevant jurisdictions. For specific information see the contact details in Annex A – Our organisation |
Delivery of Computacenter customer service outcomes including delivery of products, electronic receipts and returns information, warranty and repairs | According to the laws of the relevant jurisdictions. For specific information see the contact details in Annex A – Our organisation |
Section 6: Will this Privacy Notice be updated?
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
Section 7: How do I contact Computacenter?
The data controller of the website is Computacenter (UK) Ltd. If you have any questions or concerns about our use of your personal information, please contact our data protection officer using the following details: GDPR@computacenter.com