Website Notice

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I am a Computacenter Website User

Last updated: 1 October 2024

This Privacy Notice applies to the personal data that we collect through our websites including the website used by you (“the website”). We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.

 

Section 1: Why does Computacenter process my personal data and what is the legal basis?

We use the personal information that we collect from and about you for a variety of purposes described in this notice or for purposes that we explain to you at the time we collect your information. Depending on our purpose for collecting your information, we rely on one of the following legal bases:

  • Contract – we require certain personal information in order to carry out our contractual duties and exercise our contractual rights;
  • Consent – in certain circumstances, we may ask for your consent (separately from any contract between us) before we collect, use, or disclose your personal information, in which case you can voluntarily choose to give or deny your consent without any negative consequences to you;
  • Legitimate interests – we may use or disclose your personal information for the legitimate interests of either Computacenter or a third party, but only when we are confident that your privacy rights will remain appropriately protected. If we rely on our (or a third party's) legitimate interests, these interests will normally be to operate, manage, administer our respective businesses effectively and properly. Where we require your data to pursue our legitimate interests, it will be in a way which is reasonable for you to expect as part of the running of our organisation and which does not materially affect your rights and freedoms. We have identified below what our legitimate interests are;
  • Legal obligation – there may be instances where we must process and retain your personal information to comply with laws or to fulfil certain legal obligations. For example, providing a safe place of work and avoiding unlawful discrimination;
  • Public interest – there may be instances where processing your data is necessary to perform a specific task in the public interest. In general, processing of your data will not be processed on this ground, but there may be some limited instances, for example, for diversity and inclusiveness monitoring purposes; or
  • Vital interests – although unlikely, it may be necessary to process your data to protect someone’s life. In general, we will not process your data on this ground but there may be rare occasions when we need to do so, for example, if we need to process personal information to save your life and administer emergency medical treatment.
The purpose/s Computacenter processes personal data forThe legal basis
Computacenter branding, promotion and marketing including the use of cookies and related technology

The legitimate interests of Computacenter, specifically to make public notices about the Computacenter organisation including information relating to the Executive and Board. 

Your consent, except where cookies are set for following three purposes in which case the legitimate interests of Computacenter applies:

  • cookies used to remember the goods a user wishes to buy when they add goods to their online basket or proceed to the checkout on an internet shopping website;
  • session cookies providing security that is essential to comply with security requirements; and
  • load-balancing cookies that ensure the content of your page loads quickly and effectively by distributing the workload across several computers.
Reviewing communications with you for customer supportThe legitimate interests of Computacenter, specifically to operate, provide and improve our business and to communicate with you
Computacenter website maintenance and managementThe legitimate interests of Computacenter, specifically monitoring, troubleshooting, data analysis, testing, system maintenance, repair and support, reporting and the hosting of data
Keeping Computacenter websites secureThe legitimate interests of Computacenter, specifically for the purposes of detecting or preventing fraud or illegal activities.
Comply with the legal and regulatory obligations which we are subject to and that you use our website to contact us about, including our obligations to respond to your requests under data protection lawLegal obligation.
Delivery of Computacenter customer service outcomes including delivery of products, electronic receipts and returns information, warranty and repairs Performance of a contract.
The legitimate interests of Computacenter, specifically ensuring the consistency and quality of Computacenter customer services.

 

Section 2: What personal data does Computacenter collect and where from?

The purpose/s Computacenter processes personal data for 

The categories of personal data concerned 

Source of the information 

Computacenter branding, promotion and marketing including the use of cookies and related technology 

Identity and contact data such as your name, job title, email address and telephone number. Communications data such as your feedback on our services or the performance of our website and other communications with us, any queries you raise, chat, email or call history stored on the website.  

Directly from you 

Reviewing communications with you for customer support  

Identity and contact data such as your name, job title, email address and telephone number. 

Directly from you 

Computacenter website maintenance and management

Device data collected using tags and pixels, including your IP address, your ISP, and the browser you use to visit our Website, device type, unique device identification numbers or other identifiers, including advertising identifiers. Website Usage Data such as activity and Website page interaction, page views and searches, log-in information, clicks, operating system, information about content viewed, watched or downloaded for offline access, length of visits to certain pages, length of Website use, purchase history and other functional information on Website performance (for example, application version information, diagnostics, and crash logs). Broad geographic location (e.g. country or city-level location). 

Indirectly from you  

Keeping Computacenter websites secure

Authentication information including name and email. Security incident and event information including log-in information, clicks, operating system, and information about content accessed.  

Directly and indirectly from you. 

Comply with legal and regulatory obligations to which we are subject and you use our website to contact us in relation to, including our obligations to respond to your requests under data protection law

Identity and contact data such as your name, job title, email address and telephone number. 

Directly from you as well as from your and our legal representatives. 

Delivery of Computacenter customer service outcomes including delivery of products, electronic receipts and returns information, warranty and repairs

Employment Data such as job title/position, office location, contact details.
Event information such as completed tickets.

Directly from you
Third parties including members of the Computacenter Group

 

Section 3: Who does Computacenter share my personal data with? 

We may disclose your personal data to the following categories of recipients: 

Computacenter Group Companies

Where they provide data processing services related to the website (for example to support the delivery of, provide functionality on, or help to enhance the security of the website), or who otherwise process personal data for purposes that are described in this Privacy Notice or notified to you when we collect your personal data, Computacenter group companies may process your personal data. See ‘Our organisation’ for more information about the Computacenter Group Companies.

Approved Computacenter Third party services providers and partners

Where they provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of the website), or who otherwise process personal data for purposes that are described in this Privacy Notice or notified to you when we collect your personal data, third party service providers and partners may process your personal data. The following table lists the main third party service providers we engage to process your personal data, the categories of services they provide, and the types of personal data they receive in order to provide us these services: 

Priority Service Provider Name 

Service Provider Services 

Personal data 

prohost networks GmbH Hosting of www.itllogistics.de This is dependent on your relationship with us.
See categories of personal data described in Section 2.
Amazon Web Services (‘AWS’)

Hosting of:
investors.computacenter.com and www.computacenter.com

This is dependent on your relationship with us.
See categories of personal data described in Section 2.
XWiki SAS Hosting of www.computacenter.cloud.xwiki.com/ This is dependent on your relationship with us.
See categories of personal data described in Section 2.
WP Engine Hosting of www.rdc.co.uk This is dependent on your relationship with us.
See categories of personal data described in Section 2.
DR Visual Hosting of www.computacenterhiring.com/ This is dependent on your relationship with us.
See categories of personal data described in Section 2.
The Corporate Innovations Group Hosting of www.ccrewards.co.uk This is dependent on your relationship with us.
See categories of personal data described in Section 2.
cyon GmbH Hosting of:
www. service-it.cc
www. computacenter-trophy.ch
This is dependent on your relationship with us.
See categories of personal data described in Section 2.
Adobe Systems Software Ireland Limited Hosting of www. youlap.ch This is dependent on your relationship with us.
See categories of personal data described in Section 2.
Omnis Internet Services Sàrl Hosting of:
www.astrazeneca.computacenter.ch/
www.shop.computacenter.ch/
www.schulen-neptun.computacenter.ch
www.neptun.computacenter.ch
www.unibas.computacenter.ch/
www.iss.computacenter.ch/
www.mobiliar.computacenter.ch/
www.ost.computacenter.ch/
This is dependent on your relationship with us.
See categories of personal data described in Section 2.
Handlangers bvbaHosting www.makingdigitalwork.nlThis is dependent on your relationship with us. See categories of personal data described in Section 2.
Handlangers bvbaHosting www.computacenter-digitalme.nl/This is dependent on your relationship with us. See categories of personal data described in Section 2.
Equinix, IncHosting www.portal.computacenter.nl/controlroom/nlThis is dependent on your relationship with us. See categories of personal data described in Section 2.
Microsoft CorporationHosting www.mycc.computacenter.com.ro/loginThis is dependent on your relationship with us. See categories of personal data described in Section 2.
Wix.comHosting www.computacenter.com.roThis is dependent on your relationship with us. See categories of personal data described in Section 2.

 

Section 4: What other countries is my personal data transferred to? 

Where we transfer your personal data to countries and territories different from where you are located we shall ensure legal compliance for that transfer including applicable legal safeguards. 

Exporter of Personal Data 

Importer of Personal Data 

Description of Legal Safeguards 

Members of the Computacenter group of companies based in the EU  

Members of the Computacenter group of companies outside the European Economic Area (referred to as “third countries”) 

Standard Contractual Clauses unless an EU adequacy decision is in place 

 

Members of the Computacenter group of companies based in Switzerland 

Members of the Computacenter group of companies outside the European Economic Area (referred to as “third countries”) 

Standard Contractual Clauses unless a Swiss adequacy decision is in place 

 

Members of the Computacenter group of companies based in the UK 

Members of the Computacenter group of companies outside the European Economic Area (referred to as “third countries”) 

International Data Transfer Agreement unless a UK adequacy decision is in place 

Members of the Computacenter group of companies based in China 

Members of the Computacenter group of companies globally 

Standard Contractual Clauses 

Members of the Computacenter group based in Australia 

Members of the Computacenter group of companies globally 

Standard Contractual Clauses 

Members of the Computacenter group based in South Africa 

Members of the Computacenter group of companies globally 

Standard Contractual Clauses 

Computacenter Services S.R.L (Romania)

Wix.com (Israel), regarding the hosting of www.computacenter.com.ro

To obtain a copy of the applicable Standard Contractual Clauses see the contact details in Annex A – Our organisation

 

Section 5: How long does Computacenter keep my data personal data for? 

When we have no ongoing legitimate business need to retain your personal data we will either delete or anonymise it. We retain personal data we collect from you where we have an ongoing legitimate business need to do so and we have described the Computacenter retention periods below. In certain and rare circumstances, we will need to keep your information for legal reasons after our relationship has ended. For example: we keep your information when we have a legal obligation to do so (for example if a court order requires it, we will retain your data for longer than usual), to ensure you do not receive marketing correspondence where you have opted out of marketing we will retain your details in our marketing suppression list to ensure you do not receive further marketing correspondence from us, to deal with and resolve requests and complaints (for example, if there is an ongoing complaint with respect to the website or services), to protect individuals’ rights (for example, we will retain information about a data subject access request after the request is dealt with in case there is a subsequent complaint and the information is needed to demonstrate how the request was handled and for litigation or regulatory matters (for example we would retain your information if there was an ongoing legal claim and the information was relevant to the claim – this information would be retained until the legal claim has concluded).  

The purpose/s Computacenter processes personal data for 

How long we keep the data for 

Computacenter branding, promotion and marketing including the use of cookies and related technology

Where we receive enquiries using email that information will be retained in line with the standard Computacenter email retention policy of 7 years. Computacenter has published information about cookies, including the retention period for individual cookies at https://www.computacenter.com/en-gb/information/cookie-policy 

Reviewing communications with you for customer support  

Computacenter website maintenance and management

Computacenter event logs are retained for a maximum of 90 days 

Keeping Computacenter websites secure

Computacenter security event information is retained for a maximum of 1 year 

Comply with legal and regulatory obligations to which we are subject and you use our website to contact us in relation to, including our obligations to respond to your requests under data protection law

According to the laws of the relevant jurisdictions. For specific information see the contact details in Annex A – Our organisation

Delivery of Computacenter customer service outcomes including delivery of products, electronic receipts and returns information, warranty and repairs

According to the laws of the relevant jurisdictions. For specific information see the contact details in Annex A – Our organisation

 

Section 6: Will this Privacy Notice be updated? 

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.   

 

Section 7: How do I contact Computacenter?

The data controller of the website is Computacenter (UK) Ltd.  If you have any questions or concerns about our use of your personal information, please contact our data protection officer using the following details:  GDPR@computacenter.com


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