Enhancing the Digital User Experience: transforming intelligent support with Genesys partnership

A focus on innovation and partnership

Computacenter uses our innovation and experience to offer impactful, intelligent services, which harness the capability of the Genesys platform. These include AI-driven solutions, and enhanced automation to significantly improve user experience and service outcomes. The introduction of sentiment analysis to monitor agent wellbeing is another key benefit in ensuring agent and user satisfaction.

The partnership between Computacenter and Genesys is central to ensuring the platform's security, availability, and performance. This strategic alignment will enable us to deliver our Triple A approach, a clear commitment to deliver services which:

• Anticipate – Use analytics to deliver actionable insights - so we can focus on what makes a difference.
• Automate – Relentlessly automate all rules-based tasks to improve quality and reduce cost.
• Augment – Execute our AI strategy to augment the capability of our people to further drive quality and scale.

We are putting customers first, by listening to their feedback and jointly investing in a co-creation partnership. Together we are shaping the future of how our services deliver the best digital user experience.